Membership Terms & Conditions

• All memberships require a 3-month minimum commitment

• Membership begins on the date of your first session

• Monthly payments are charged on the same date each month

• Members receive priority booking over non-members

• Sessions must be booked in advance (subject to availability)

• 48 hours notice required for cancellations or rescheduling

• Sessions cancelled with less than 48 hours notice forfeit that month’s session (no refunds or credits)

• Unused sessions do not roll over to the following month

• Monthly payments are non-refundable

• If paying upfront, no refunds after the first session

• Payments are charged automatically on your chosen date (monthly option)

• Missed payments may result in membership suspension until payment is received

• Memberships cannot be paused during the 3-month commitment

• To cancel early, you must give 14 days written notice and pay any remaining months owed

• After the initial 3-month commitment, membership automatically expires. You can choose to renew, upgrade or cancel.

• Monthly discounts (£5/£10/£15 off additional treatments) do not roll over

Support Between Sessions:

• Voice note support response times: 24-48 hours (Flow & Bloom), 48 hours (Root)

• Support is for integration and gentle guidance, not emergency crisis support

• If you’re experiencing a mental health crisis, please contact your GP, therapist, or emergency services

• Respect and kindness are expected in all interactions

• I reserve the right to terminate membership if boundaries are repeatedly violated (with no refund)

• You may upgrade your tier at any time (price difference applies)

• Downgrading is only available at renewal (after initial 3 months)

• Everything shared in sessions and support is confidential

• I may use anonymous testimonials with your permission

• These memberships provide complementary holistic healing and are not a substitute for medical or mental health treatment

• If you’re under the care of a doctor or therapist, please continue that care